Does better employee engagement lead to higher work efficiency?
Managing existing human resources, onboarding high numbers of new employees, and keeping them all engaged have not been easy for e-commerce giants as well, and that might have affected each company’s revenue per employee as a result. Similarly, Alibaba Group welcomed 150,126 people to join their team in 2020, resulting in a nearly 60% increase from 2019. On the contrary, eBay lost 600 people in 2020 (4.51% decline compared to 2019), yet the company still managed to keep its revenue per employee nearly 3 times higher than its competitors. Although all three companies have officially presented plenty of steps to support and protect their workers, some were criticized for taking weeks to implement the measures, which left employees irritated. To get the best out of the e-commerce golden age, businesses will have to keep an eye on ongoing trends and adjust quickly – not only by meeting customer demands but sincerely caring about those who also are a crucial part of further growth, their employees.
